Category Archives: Uncategorized

Three Important Changes in Customer Reviews

Customer ratings and reviews have long been a part of the buying process for many consumers. Three recent changes indicate that their influence is growing considerably: (Click on the headline for more…)

Overcoming Procrastination

We entrepreneurs typically wear a lot of hats. Along with spending time doing work we love comes the things we must do, but would prefer not to … a recipe for procrastination. When I find myself procrastinating on an important project, one of three things tends to get me moving: (Click on the headline for more…)

Technology Gone Awry

Last week, before leaving for a long weekend in Maine, I wrote blog posts to carry the schedule through the end of this week. I don’t know what happened, but they weren’t deployed as I intended. In case you missed any, here are the links: (Click on the headline for more…)

Welcome, High Country Gardens!

We’re pleased to welcome High Country Gardens of Santa Fe, NM as a new client. High Country Gardens specializes in plants for the waterwise garden, which they sell through their award-winning catalog. A Garden Watchdog Top 30 company, they help customers nationwide create colorful gardens while preserving precious water resources. We’re looking forward to helping them grow!

Welcome, Anamese Garden and Home!

We’re pleased to welcome Anamese Garden & Home as a new client. Anamese wholesales extraordinarily beautiful glazed and unglazed pots to garden centers, landscapers, and commercial establishments. They excel at both quick shipping and knowledgeable customer service. We’re looking forward to helping them grow!

Tips for Increasing Typeface Readability

After I published my last blog post on readability issues with certain typefaces, a client emailed to remind me that there are many other ways to render type unreadable. Among the things to watch out for are: (Click on the headline for more…)

Welcome, Dorothy Biddle Service!

We’re pleased to welcome Dorothy Biddle Service as a new client. A third-generation family-owned business, Dorothy Biddle offers more than 300 useful and unusual products for flower arranging, gardening and houseplant enthusiasts. We’re looking forward to helping them grow!

Should You Aim For the #1 Paid Search Position?

No one questions the fact that an ad in the #1 position in paid search gets more clicks than its competitors. But think twice before you go all out to get there. (Click on the headline for more…)

Does Your Customer Service Email Response Time Measure Up?

A few weeks ago, I reported on the many missed income opportunities uncovered by the Mailorder Gardening Association’s recent Secret Shopper Survey. Following on the heels of that, I guess I shouldn’t be surprised by the dismal results from Forrester Research’s survey of response times to customer service emails. (Click on the headline for more…)

Keep an Eye on Your 12-Month Buyer Count

When planning marketing and circulation strategies, one of my first questions is the size of a company’s 12-month buyer file. I’m always surprised at how frequently company owners don’t know this critical piece of information. In addition, it’s important to know (Click on the headline for more…)